Project Background
Zhangjiakou Bank, formerly known as Zhangjiakou City Commercial Bank, has its branches and outlets covering Qinhuangdao, Shijiazhuang, Xingtai, Handan, Tangshan, Langfang, Cangzhou, Chengde and the entire Zhangjiakou City, realizing full coverage of prefecture-level cities in Hebei Province and Xiong’an New Area of Hebei Province. To fully utilize internal network resources, save communication costs and improve communication efficiency, a branch of Zhangjiakou Bank plans to build an IP communication system based on the existing IP data network.
Project Requirements
- Free internal short number dialing via extension numbers shall be realized between the General Affairs Office, Business Department and subordinate sub-branches of the branch.
- All calls under the system shall be automatically recorded throughout the whole process.
- Call forwarding function shall be supported.
- Outgoing calls from each sub-branch shall be made through the sub-branch’s own external lines.
- The General Affairs Office shall have the right of unified management and operation & maintenance over all terminals under the system.
XUNMEISD IP Communication Solution
To provide the customer with a new-generation network telephone communication system that is fully feasible, technologically advanced, uniformly standardized, economical and practical, easy to manage, reliable and secure with quality assurance, we follow the principles of practicality, advancement, openness, scalability and reliability in designing this technical solution.
After communicating with the customer and understanding its specific scenarios and requirements, XUNMEISD designed a comprehensive overall solution based on 20 years of industry experience. First, an IP communication server was deployed at the General Affairs Office. Then, an external line gateway was installed at each sub-branch to access the local operator’s external lines into the IP communication system. Finally, a number of IP telephones were deployed at the General Affairs Office, each sub-branch and the Business Department respectively.
Solution Highlights
1. Improve Financial Service Efficiency
- Instant Communication: The IP communication system enables instant communication within the bank and with customers, including voice calls and multi-party conferences, which helps the bank respond to customer needs quickly and improve service efficiency.
- Automated Processes: Through the IP communication system, the bank can automate the processing of some business processes, such as online customer service and self-service voice services, reducing manual operations and operational costs.
2. Enhance Security and Reliability
- Security Protection: The IP communication system is equipped with advanced security protection measures, which can effectively resist security risks such as network attacks and data leakage, and protect the safety of customers’ funds.
- Emergency Response: In emergency situations, the IP communication system can quickly establish communication links to ensure unimpeded communication within the bank and with customers, helping the bank respond to emergencies in a timely manner.
3. Optimize Resource Allocation and Reduce Costs
- Resource Sharing: The IP communication system enables the sharing of internal bank resources, such as telephone conferences, reducing the reliance on physical meeting rooms and lowering operational costs.
- Simplified Network Management: The IP communication system usually has a unified management platform, which can simplify the complexity of network management and reduce operation and maintenance costs.
4. Promote Innovation and Development of Banking Business
- Cross-border Financial Services: The IP communication system supports international communication, helping the bank carry out cross-border financial services such as cross-border payment and foreign exchange settlement, and expanding business scope.
- Intelligent Services: Combined with artificial intelligence, big data and other technologies, the IP communication system can realize more intelligent services such as intelligent customer service and intelligent risk control, driving the innovation and development of banking business.
About XUNMEISD
Founded in 2005, Beijing XUNMEISD Information Technology Co., Ltd., referred to as XUNMEISD, is an active participant and promoter in the historical process of informatization and digitalization in China. Committed to the innovation and application of information and communication, it has vigorously promoted IP converged communication and become an early innovator and promoter of converged communication applications in China.
Since its establishment, XUNMEISD has been serving integrators of state-owned and central enterprises, weak current partners, and regional industry channel partners, such as Taiji Group, China Soft International, Digital China, Aerospace Changfeng, and various institutes of China Electronics Technology Group Corporation.
With IP converged communication technology as its core, XUNMEISD provides intelligent products and service solutions for industries including governments and public institutions, the military, banks and financial institutions, enterprises, hotels, hospitals, schools and education sectors. Having served government and enterprise customers for nearly 20 years, it has won the market with high-quality products and services. Its customers cover national ministries and commissions, provincial/municipal/district/county-level governments, central enterprises and some Fortune 500 enterprises, with more than 10,000 government and enterprise customers served successively, including State Grid Corporation of China, Chinese Academy of Sciences, China National Petroleum Corporation, China National Offshore Oil Corporation, Shanghai Merchant Ship Design and Research Institute, Institute of Electronic Engineering of Tsinghua University, High School Attached to Tsinghua University, Gansu AVIC Tourism, Sodexo, Dingcheng Life Insurance, Toutiao, Guazi Used Car, New Oriental, Bianlifeng, Hanergy Group, Poly Property Services and so on.
XUNMEISD’s self-owned brand products mainly include IPPBX (IP Telephone System), SIP Dispatching System, Call Center Customer Service System, and Broadcast Dispatching System; its terminals include IP telephones, explosion-proof video telephones, call center headsets, intercom terminals, SIP sound columns, SBC Session Border Controllers, voice gateways, handheld wireless intercom terminals, trunking gateways and so on.