Customer Background
To improve the efficiency of rescue communication, a fire station in Ningbo decided to carry out informatization transformation of the station, integrating all its business onto a single network and enabling the access to all information related to personnel, communication, dispatching and rescue at the station through a single interface. As the lifeline of rescue operations, the stability and efficiency of the internal communication system of the fire station are directly related to the success or failure of rescue work. The original traditional telephone system was unable to support its informatization transformation, so XUNMEISD’s IP communication system was ultimately selected to connect to its internal intelligent management platform.
Customer Requirements:
- The system platform can obtain the extension list and their registration status every minute.
- XUNMEISD telephone system needs to push the current call list to the intelligent management platform in real time.
- The system supports call recording and can save recording files to a dedicated storage server.
- The system needs to support standard SIP access, and mobile phones can register via SIP to complete internal telephone services.
- If the intelligent management platform server restarts, call records may be lost. In case of omissions, it is required to query the CDR for a certain period of time for checking the time and call records, and make up the missing records with one click.
Solutions:
To provide the customer with a new-generation network telephone communication system that is fully feasible, technologically advanced, uniformly standardized, economical and practical, easy to manage, reliable and secure, and with quality assurance, we follow the principles of practicality, advancement, openness, scalability and reliability in designing this technical solution.
After communicating with the customer and understanding their specific scenarios and requirements, XUNMEISD designed a comprehensive overall solution based on 20 years of industry experience. First, an IP communication server XUC500 was deployed in the customer’s computer room to manage the communication system and push data to the intelligent management platform of the fire station. Then, an external line voice gateway was deployed to access the emergency call lines and other telephone services of the operators. Finally, the original analog telephones were connected via FXS gateways, and IP telephones were directly deployed at the newly added positions.
Network Topology:
Realized Functions:
Call Recording: The equipment supports recording all incoming calls and backing up the recording files for the fire station’s subsequent call management and evidence collection.
Intelligent Transfer: When the emergency call hotline is busy, the system supports transferring incoming calls to other standby seats or the mobile phones of relevant personnel.
Integration with Informatization Platform: The system is built on the standard SIP protocol, enabling seamless access to the intelligent management platform of the fire station. It is also equipped with rich API interfaces, so no adjustments are needed for subsequent intelligent transformation and the system can be continuously used.
About XUNMEISD
Founded in 2005, Beijing XUNMEISD Information Technology Co., Ltd., referred to as XUNMEISD, is an active participant and promoter in the historical process of informatization and digitalization in China. Committed to the innovation and application of information and communication, it has vigorously promoted IP converged communication and become an early innovator and promoter of converged communication applications in China.
Since its establishment, XUNMEISD has been serving integrators of state-owned and central enterprises, weak current partners, and regional industry channel partners, such as Taiji Group, China Soft International, Digital China, Aerospace Changfeng, and various institutes of China Electronics Technology Group Corporation.
With IP converged communication technology as its core, XUNMEISD provides intelligent products and service solutions for industries including governments and public institutions, the military, banks and financial institutions, enterprises, hotels, hospitals, schools and education sectors. Having served government and enterprise customers for nearly 20 years, it has won the market with high-quality products and services. Its customers cover national ministries and commissions, provincial/municipal/district/county-level governments, central enterprises and some Fortune 500 enterprises, with more than 10,000 government and enterprise customers served successively, including State Grid Corporation of China, Chinese Academy of Sciences, China National Petroleum Corporation, China National Offshore Oil Corporation, Shanghai Merchant Ship Design and Research Institute, Institute of Electronic Engineering of Tsinghua University, High School Attached to Tsinghua University, Gansu AVIC Tourism, Sodexo, Dingcheng Life Insurance, Toutiao, Guazi Used Car, New Oriental, Bianlifeng, Hanergy Group, Poly Property Services and so on.
XUNMEISD’s self-owned brand products mainly include IPPBX (IP Telephone System), SIP Dispatching System, Call Center Customer Service System, and Broadcast Dispatching System; its terminals include IP telephones, explosion-proof video telephones, call center headsets, intercom terminals, SIP sound columns, SBC Session Border Controllers, voice gateways, handheld wireless intercom terminals, trunking gateways and so on.
