System Overview
Emergency incidents such as vehicle scratches and collisions, parking space occupation, and barrier malfunctions due to various reasons occur from time to time in parking lots. Therefore, a one-click emergency help system remains an essential facility for parking lots, and its role becomes even more critical in unattended ones. When drivers encounter emergencies in the parking lot, they can promptly contact the management center and administrators via help terminals installed at the entrances, exits and inside the parking lot to obtain remote assistance. This can greatly enhance the user experience of unattended parking lots, achieving efficiency (convenient service), accuracy (targeted problem-solving), clarity (clear communication) and proximity (zero-distance communication), while also reducing the comprehensive operational costs of the parking lot.
Solution Features
- Emergency Intercom: When customers encounter difficulties, they can send a one-click help request to the nearest monitoring center via the intercom device for remote assistance, improving the user experience.
- Monitoring and Recording: Realize call recording and 24/7 audio-synchronized video recording, support record access via web user interface, and enable on-demand recording download.
- Deterrent Announcement: The service center in charge of the area can take the initiative to make announcements upon detecting abnormal situations to deter or drive away criminals.
- Broadcast Playback: Realize single-point or zoned announcement and broadcasting in the jurisdiction, including emergency broadcasting and music broadcasting.
- Video Surveillance Linkage: When an intercom is initiated or an alarm is triggered, the video from the cameras associated with the terminal can be displayed in linkage.
- Emergency Consultation: When the service center is in communication with customers, it can invite other technicians, security personnel, etc., to join through the emergency consultation mechanism for multi-party discussions.
Solution Topology
About XUNMEISD
Founded in 2005, Beijing XUNMEISD Information Technology Co., Ltd., referred to as XUNMEISD, is an active participant and promoter in the historical process of informatization and digitalization in China. Committed to the innovation and application of information and communication technologies, XUNMEISD has vigorously advanced the development of IP converged communication, emerging as a pioneer and trailblazer in the application of converged communication in China.
Since its establishment, XUNMEISD has been serving integrators of central and local state-owned enterprises, weak current engineering partners and regional industry channel partners, including Taiji Computer Corporation, China Soft International, Digital China, Aerospace Changfeng, and various institutes of China Electronics Technology Group Corporation.
With IP converged communication technology at its core, XUNMEISD provides intelligent products and service solutions for various industries including governments and public institutions, the military, banks and financial institutions, enterprises, hotels, hospitals, and education institutions. Having served government and enterprise clients for nearly 20 years, XUNMEISD has earned market recognition with high-quality products and services. Its clientele covers national ministries and commissions, provincial, municipal, district and county governments, central state-owned enterprises and some Fortune 500 companies. To date, XUNMEISD has served more than 10,000 government and enterprise clients, including State Grid Corporation of China, the Chinese Academy of Sciences, China National Petroleum Corporation, China National Offshore Oil Corporation, Shanghai Merchant Ship Design and Research Institute, Institute of Electronic Engineering of Tsinghua University, Tsinghua University High School, Gansu AVIC Tourism, Sodexo, Dingcheng Life Insurance, ByteDance, Guazi Used Car, New Oriental, Bianlifeng, Hanergy Group and Poly Property Services.
XUNMEISD’s self-owned brand products mainly include IPPBX (IP Telephone System), SIP Scheduling System, Call Center Customer Service System and Broadcast Scheduling System. Its terminal products cover IP phones, explosion-proof video phones, call center headsets, intercom terminals, SIP sound columns, SBC Session Border Controllers, voice gateways, handheld wireless intercom terminals, trunking gateways and more.